Privacy Policy

In a purchase transaction, personal data must be collected. This data is necessary to properly manage the purchase, facilitate order processing, and manage customer service and after-sales services associated with the purchase, as well as to send you any communication regarding the products you have purchased, including the promotional discount voucher included with a purchase, which will be communicated via email, its successive reminders and confirmation.

The processing of this personal data is based on the existence of a contractual relationship with you and as a result your data will be used and processed for this purpose due to your acceptance of the terms and conditions of sale.

When you provide us with your email account, regular mail, telephone or postal address, after checking the box enabled for this purpose, we obtain your personal data. This data is necessary to provide better customer service, transmit commercial information and news about our products and services, as well as to conduct market studies.

Processing related to commercial communications about Motocard Bike S.L. products and services will only be carried out when you have expressly consented to them by checking the corresponding box.

By providing us with your personal data, individualized customer profiles are created. This data allows us to determine your behaviors, preferences and interests and therefore make it possible for you to receive marketing communications with personalized content related to products that may interest you, such as personalized offers, promotions and discounts from Motocard Bike S.L. and other Motocard Bike S.L. entities.

Processing related to personalized offers through the creation of individualized profiles will only be carried out when you have expressly consented to them by checking the corresponding box.

To fulfill our legal duties regarding information requirements issued by judicial bodies, regulatory and supervisory bodies and state security forces. These obligations include the delivery, in certain circumstances, of personal data to the aforementioned bodies.

This data processing is based on the existence for Motocard Bike S.L. of a legal obligation to collaborate with such bodies.

The processing of your data is necessary for the management and maintenance of a contract signed with you and therefore the data subject will be obliged to provide their personal data, otherwise it will be impossible to execute the contract.

You have given your consent (you have been presented with a consent form to authorize the processing of your data for certain purposes).

The processing of your data is necessary to comply with our legal obligations and therefore the data subject will be obliged to provide their personal data, otherwise it will be impossible to comply with these legal obligations and the competent authority will require them in the second instance.

Your personal data will be kept for the time necessary to fulfill the purpose for which it was collected and when applicable during the time in which any type of liability may be demanded derived from a legal relationship or obligation or from the execution of a contract or the application of pre-contractual measures requested by you.

If your data has been collected for several different purposes that require us to keep them for different periods, we will apply the longest retention period.

Motocard Bike S.L. is committed to fulfilling its obligation to keep personal data secret and its duty to safeguard it. Although in data transmissions via the internet or from a website it is not possible to guarantee absolute protection against intrusions, both we and our business partners dedicate maximum efforts to maintain physical, electronic and procedural protection measures to guarantee the protection of your personal data and prevent its alteration, loss, processing or unauthorized use.

In cases where we have provided you or you have chosen a password that allows you to access certain parts of our website or any other portal under our control, you are responsible for keeping it secret and complying with all other security procedures that we notify you of. You may not share your password with anyone.

In relation to any image that you have provided to us through any section of the website that allows you to incorporate images with your comments, we inform you that said images will be subject to the same regime as the rest of the personal data that you have provided us and, in addition, it will be considered that said images have been provided by you freely and free of charge, as part of your comments, with you being solely responsible for them, as well as for the comments themselves, and must respect any third party rights in relation to the communication, including intellectual property rights that may exist in relation to the image you have attached if it is outside ownership of another person.

To properly manage the service provided and the personal data of its users, MOTOCARD BIKE, S.L. will have the collaboration of third-party service providers who may have access to your personal data and who will process said data on behalf of and on behalf of MOTOCARD BIKE, S.L. as a result of their provision of services.

MOTOCARD BIKE, S.L. undertakes to sign the corresponding data processing contract with them, through which it will impose, among others, the following obligations: apply appropriate technical and organizational measures; process personal data for the agreed purposes and attending only to the documented instructions of MOTOCARD BIKE, S.L.; and delete or return the data to MOTOCARD BIKE, S.L. once the provision of services is finished.